We always want to make sure our members are being treated well and we're happy to have those difficult conversations when they arise and we aim to resolve problems at their first point of contact. To make a complaint, you can:
- Phone us on 1300 300 338, Monday to Friday between 8am and 6pm AEST.
- Email us at email@example.com
- Write to us at
myOwn health insurance
PO Box 7302
Melbourne VIC 3004
You can also use any of the methods above to request a copy of our full Complaints Handling policy.
We will always do our best to resolve any issue you have, but if you’re not happy with our solution you can contact the Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601