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What to do if there's a problem

We're here and we're ready to help. 

If there’s anything you’re not happy with, please let us know as soon as possible so we can get started on resolving it for you. We aim to resolve problems at their first point of contact. You can read more about our complaint handling procedures in the Help section.

We will always do our best to resolve any issue you have, but if you’re not happy with our solution you can contact the Commonwealth Ombudsman.



Commonwealth Ombudsman

GPO Box 442

Canberra ACT 2601