Contact us

The health and safety of our members and staff are our priority, and as such the majority of the myOwn staff are now working remotely. Please be assured that myOwn continues to maintain strict measures to keep your information confidential and we are still able to assist with your enquiries. You may however experience some wait times longer than normal due to the increase in enquiries our call centre is currently experiencing. 

There are lots of ways to stay in touch with myOwn.

Call us

We're ready to help between 8:00am – 6:00pm AEST Monday to Friday (excluding national public holidays):

Email us

You can reach us by email by clicking the link below:

Request a callback

Send us your preferred contact details, along with a message outlining your enquiry, and we'll be in touch ASAP

Your details

Do you want to be contacted via
Are you an existing member?


Thank you for contacting us, someone will be in touch with you shortly. Just so you know, we sincerely value your privacy and will only use your contact number to discuss your cover. If you'd like to know more about how we collect and use your information, check out our Privacy Policy.

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What to do if there's a problem

We're here and we're ready to help. 

If there’s anything you’re not happy with, please let us know as soon as possible so we can get started on resolving it for you. We aim to resolve problems at their first point of contact. You can read more about our complaint handling procedures in the Help section.

We will always do our best to resolve any issue you have, but if you’re not happy with our solution you can contact the Commonwealth Ombudsman.



Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601