The health and safety of our members and staff are our priority, and as such the majority of the myOwn staff are now working remotely. Please be assured that myOwn continues to maintain strict measures to keep your information confidential and we are still able to assist with your enquiries. You may however experience some wait times longer than normal due to the increase in enquiries our call centre is currently experiencing.
There are lots of ways to stay in touch with myOwn.
We're ready to help between 8:00am – 6:00pm AEST Monday to Friday (excluding national public holidays):
You can reach us by email by clicking the link below:
Request a callback
Send us your preferred contact details, along with a message outlining your enquiry, and we'll be in touch ASAP
What to do if there's a problem
We're here and we're ready to help.
If there’s anything you’re not happy with, please let us know as soon as possible so we can get started on resolving it for you. We aim to resolve problems at their first point of contact. You can read more about our complaint handling procedures in the Help section.
We will always do our best to resolve any issue you have, but if you’re not happy with our solution you can contact the Commonwealth Ombudsman.